Purpose

This File shows you how to create a techsupport. All needed Information for a first overview and mostly all error messages are included in this file. 

Requirements

Possible with all Netmodule Routers. Access to GUI of the Router. 

Configuration

To retrieve a techsupport via Command Line please see Create a Techsupport file via telnet/ssh shell

If you want to create a initial support request or you've been asked by our support team you can download a Techsupport File from our Products via the Web Interface:

•  System → Troubleshooting → Tech Support → Download 

• Follow the video below

Check you Download folder if you don't get a save as window.

Extras 

Increase the Debuglevels

For mor detailed analysis in techsupportfiles the debuglevel for the below listed services can be increased.  To navigate there go for:

System -> Troubleshooting -> System Debugging -> Debug Levels

Set log filesize

To analyze the logs over a bigger time intervall, increase the filesize to max. value.

Go to:

System -> Settings -> Syslog